Frequent Questions

What is Eastern Security Solutions?

Eastern Security Solutions is a professional investigative and security firm founded by Joseph J. Palermo. We specialize in providing top-tier services drawing from experience in law enforcement, federal agencies, and specialized investigations. Our focus is on addressing complex challenges in security, risk management, and case resolution with the highest levels of integrity, precision, and ethical standards.

Where is Eastern Security Solutions located, and what areas do you serve?

We are based in Western New York, but our services extend across the Eastern United States and beyond, depending on the nature of the investigation. We handle cases nationwide when appropriate, leveraging remote research and on-the-ground networks as needed.

Who founded the company, and what is their background?

The company was founded by Joseph J. Palermo, who brings extensive experience from law enforcement, federal agencies, and specialized investigative work. Our team is committed to delivering results with a focus on ethics and client confidentiality.

Our Services

What services does Eastern Security Solutions offer?

We provide a range of investigative and security services, including:

• Missing Persons/Skip Tracing: Locating individuals using database research, open-source intelligence, and field inquiries.
• Human Trafficking Investigations: Dismantling networks, rescuing victims, and supporting prosecutions with a victim-centered approach.
• Surveillance: Discreet observation and documentation of activities in permissible locations.
• Bug Sweeps: Checking for hidden surveillance devices through physical and electronic scans.
• Background Checks: Verifying personal, professional, and criminal histories.
• Fraud Investigations: Uncovering deceptive activities through document review and evidence gathering.

For more details, visit our Services page.

How do I get started with a service?

Contact us via phone at (716) 523-2089, email at joe@easternsecuritysolutions.com, or through our website’s contact form. We’ll discuss your needs confidentially, provide a tailored plan, and outline next steps. Initial consultations are typically free and obligation-free.

Are your services confidential?

Yes, confidentiality is a cornerstone of our work. All investigations are handled with the utmost discretion, and we provide private reports only to the client. We adhere to strict ethical guidelines and legal standards to protect your privacy.

How long does an investigation typically take?

The timeline varies based on the complexity of the case. Simple background checks might take a few days, while in-depth surveillance or missing persons cases could span weeks or months. We’ll provide an estimated timeframe during your initial consultation.

Specific Service Questions

What is involved in a Missing Persons/Skip Tracing investigation?

We use background information, database research, open-source intelligence, financial records, and field inquiries to locate individuals. Our goal is to provide accurate leads or confirmations efficiently and ethically.

How do you approach Human Trafficking cases?

Our investigations prioritize victim rescue and network disruption using a trauma-informed, victim-centered approach. We collaborate with law enforcement when necessary to prosecute offenders while ensuring sensitivity to those affected.

What does a Bug Sweep entail?

We conduct confidential physical searches and electronic scans to detect hidden surveillance devices or data-leak risks. You’ll receive a detailed private report with findings and recommendations for mitigation.

Can you perform Background Checks for employment purposes?

Yes, we offer confidential background verifications, including employment history, education, criminal records, and online activity. These are tailored to your needs, such as pre-employment screening or personal due diligence.

What types of Fraud Investigations do you handle?

We investigate various forms of fraud by reviewing documents, identifying irregularities, and gathering evidence. Our reports support actions like litigation, insurance claims, or referrals to law enforcement.

Pricing and Payments

How much do your services cost?

Pricing is customized based on the scope and complexity of each case. We provide transparent quotes after an initial consultation. Factors include the type of service, required resources, and timeline. Contact us for a personalized estimate.

What payment methods do you accept?

We accept major credit cards, bank transfers, and checks. Payment terms are discussed upfront, with options for retainers or milestone-based billing depending on the project.

General Inquiries

Do you work with law enforcement or legal professionals?

Yes, we often collaborate with law enforcement, attorneys, and other professionals to support cases. Our services can provide supplemental evidence or insights while maintaining independence and confidentiality.